Terms of Service

ACT Command is subscription-based care-coordination operations software that helps organizations organize caseloads, track activities and deadlines, surface operational exceptions, monitor documentation workflows, and maintain oversight visibility.

The Service is offered in Independent, Agency Starter, and Agency Growth subscription editions. Enterprise arrangements are contracted manually and may be governed by an additional written agreement, which controls in the event of conflict with these Terms.

Subscription fees are charged in advance on a recurring monthly basis for the selected plan until canceled or terminated. Current published plan pricing is Independent $399 per month, Agency Starter $999 per month, and Agency Growth $1,499 per month.

A one-time implementation and setup fee applies to initial onboarding: $750 for Independent, $2,500 for Agency Starter, and $4,000 for Agency Growth. The implementation fee is non-recurring and is not charged again on subscription renewal.

Payments are processed by our third-party payment processor. ACT does not receive or store complete payment card details. Fees are stated in U.S. dollars and, except where required by law, are non-refundable. Taxes, where applicable, are the customer's responsibility. ACT may change pricing on reasonable notice, effective at the start of a following billing period.

If a payment fails, the subscription may be identified as past due and access may be limited or suspended until the payment issue is resolved.

The customer organization is responsible for the authorized users it permits to access the Service, for the accuracy of the user and role assignments it configures, and for all activity occurring under its accounts.

Credentials are personal and must not be shared. The customer must promptly disable access for users who are no longer authorized and must notify ACT of any suspected unauthorized access at support@actcommand.com.

Plan-based coordinator limits apply to the number of coordinators an organization may maintain in the Service under its subscription.

Customers and users must not:

• copy, modify, distribute, resell, sublicense, or create derivative works of the Service;
• reverse engineer, decompile, or attempt to derive source code or underlying methods;
• share credentials, or attempt to access another organization's data or any account without authorization;
• circumvent, test, or interfere with access controls, security, or usage limits;
• use the Service unlawfully, or to store information the customer is not permitted to store;
• interfere with, overload, or disrupt the Service or its infrastructure.

The customer is responsible for the accuracy, quality, legality, and lawful use of all information entered into the Service, and for ensuring it has the authority and any required consents to enter that information.

The current production environment is not authorized for Protected Health Information. Users must not enter Protected Health Information until ACT Care Providers expressly communicates that a PHI-enabled production environment is available and the required technical, contractual, and operational safeguards are in place. Customers should enter only minimum-necessary operational information.

ACT Command, including its software, source code, interfaces, designs, workflows, methods, templates, documentation, training materials, trademarks, and all related materials, is and remains the exclusive property of ACT Care Providers, LLC and its licensors. No rights are granted other than the limited, non-exclusive, non-transferable right to use the Service during a paid subscription in accordance with these Terms.

Customer information entered into the Service remains the customer's. The customer grants ACT the limited right to process it to operate, secure, support, and administer the Service.

ACT aims to provide reliable access but does not guarantee uninterrupted or error-free operation. Scheduled and emergency maintenance, updates, and changes to features may occur. ACT may modify or discontinue features, with reasonable notice for material changes that adversely affect core functionality.

ACT may suspend or terminate access for non-payment, violation of these Terms, security risk, suspected unauthorized or unlawful use, or where required by law. Where reasonable, ACT will provide notice and an opportunity to cure.

Customers may cancel a subscription through the available billing process or by contacting support. Cancellation takes effect at the end of the current paid billing period; fees already paid, including implementation fees, are not refunded except where required by law.

Following cancellation or termination, access to the Service ends. Customers are responsible for exporting or retaining any records they require, in accordance with their own retention obligations, before access ends. ACT may delete customer information after a reasonable period following termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ACT does not warrant that use of the Service will result in compliance with any legal, regulatory, payer, accreditation, or program requirement, or that any service tracked in the Service is billable, payable, or reimbursable. Operational indicators, exceptions, and readiness signals are informational and do not replace professional judgment, agency policy, or official program guidance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, REGULATORY PENALTIES, DENIED CLAIMS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

ACT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO ACT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The customer will defend and indemnify ACT against third-party claims arising from the customer's information, its use of the Service in violation of these Terms or applicable law, or acts or omissions of its authorized users.

These Terms are governed by the laws of the State of Alaska, United States, without regard to conflict-of-laws principles. The exclusive venue for disputes is the state or federal courts located in Anchorage, Alaska, and the parties consent to personal jurisdiction there.

ACT may update these Terms. The version identifier and effective date at the top of this page will change, and continued use of the Service after the effective date constitutes acceptance of the updated Terms.

ACT Care Providers, LLC, Anchorage, Alaska, United States. Support and legal notices: support@actcommand.com.